INCIDENT EVIDENCE / 01
Downtime has a paper trail.
Estimate the credit, collect the evidence, then check the provider’s actual terms.
Open the worksheet
Outage
Evidence
Claim
ESTIMATE / 02
Credit worksheet
Use the rate from your provider’s SLA. Eligibility rules and caps still apply.
CLAIM FILE / 03
Bring proof, not a percentage.
- 01Incident window
UTC start, end, region, and affected service.
- 02Provider record
Status notice, incident ID, and support case.
- 03Customer impact
Failed requests, error rates, and logs.
- 04Contract clock
Claim deadline, credit tier, and monthly cap.